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Poor Pre-sale Customer Service and NO Complaint Resolution Satisfaction

I opened a chat session to ask about how to handle a special situation I needed in giving a picture cube as a gift. I asked how to pay and how my son would handle sending them the picture since I was letting him pick the picture he wanted etched. I had two quick...
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ID
#4249739 Review #4249739 is a subjective opinion of poster.
Location
Stoke On Trent, England
Cons
  • Customer service
Preferred solution
Acknowledgement of the issue from a supervisory level staff.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dont go there they suck terrible work

Purchased a crystal and the image is grainy they should have said something that is was going to be bad but they didn't took my money and now screw you
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ID
#1755561 Review #1755561 is a subjective opinion of poster.
Pros
  • Nice crystals
Cons
  • Work sucks
Reason of review
Bad quality
Loss
$288
Preferred solution
Let the company propose a solution

$300+ paperweight

Prestige Large 3D crystal photo is near invisible in daylight. Nothing like the contrast of their advertised photos. They sent a LED base which did some good but the photo became grainy, and from the side 3D view, looked like sandblasting, very grainy. And the LED must be plugged into a USB port so that severely limits the placement of the crystal. Although 3D did respond initially, once they were unable to correct, or indicate they even could correct, the problem that was the last I heard from them. 3D did nothing to solve/correct the problem. Their hefty return fee on engraved items and postage turned their product into an expensive paper weight.
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ID
#1144820 Review #1144820 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$325
Preferred solution
Full refund

Flawed work

3D Innovation - Flawed work
I ordered a crystal at the Brea CA Mall location to give as a Christmas gift and when i picked up the crystal a noticed that the subjects had halos on top of their heads. My assumption is that the photo was not vertically centered correctly. I went to the store and spoke to Avi who agreed that occasionally there are problems and he agreed to call his corporate office to correct the problem. I've called him back four times and he just keeps giving me excuses, telling me that he forgot to follow up or call back. You would think that after ruining a Christmas gift he would quickly rectify the problem but instead he keeps dodging me and playing games. I either want a new crystal or my $340.00 (262.96 plus 75.00 for light) back. What a scam.
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1 comment
#1300033