East Rutherford, New Jersey
0 comments

In Sept. 2015, I was shopping at Willowbrook Mall in Wayne NJ. I spotted the 3D Innovations kiosk and decided to stop. The young lady (Karen) who greeted me was enthusiastic about the products and rightly so, they're beautiful - clear plastic cubes and various other shapes that display a photo (a hologram) inside of it. I bought one for my first granddaughter and had to do layaway as I didn't have the $150 + tax. I made a $50 payment. The layaway expiration date was 12/23/15. She stated I have until that date to pay in full.

After that, I couldn't go back to make a payment as I had a lot of car repairs and other financial obligations. I made it on 12/11/15. One of the young ladies there made a comment about it being a long time since I had been there so she referred me to a young man there. I paid him another $50. The young man apologized and said it looked like it hadn't been sent out to be made yet and that he would make sure it gets submitted as the expiration is close. He told me to come back the following week.

I went back on 12/18/15 to pay it off and pick it up. They couldn't find it. Karen (the one who took my order in Sept) was there and commented on the fact it was purchased so long ago. Why did they keep commenting on how long it has been when the layaway hadn't expired?

To take $100 of my money and not submit the order is so beyond my comprehension. The young man asked me to resend the picture (what if I didn't have it?) and they would send it out for sure this time then come back on Tues, 12/22, to pickup and pay the last $50. It seemed I was being penalized for having let some time go by (not on purpose) before coming back even though it was not past the expiration.

If time is an issue, then don't make the expiration date too far in advance. This is, by far, one of the worse experiences I've had esp. with such a high-priced item! Karen wasn't apologetic at all, was dismissive and impatient with me, which was surprising being she was so pleasant when I initially made the purchase. Be careful where you decide to invest time and money because that beautiful item may not be worth the headache.

This person wrote the review because of pricing issue of 3-d innovation chrystals from 3D Innovation and attached a photo. Reviewer claimed that he or she wants 3D Innovation to read this review and look into the issue (if any).

If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by 3D Innovation for you to read. This information may help you with your purchase decision.

Had an Experience with 3D Innovation?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Southern Style Design Bar - This company bully's its customers Southern Style Design Bar "It was brought to my attention that this company not only ignores customers in thier inbox but cusses them out when they cancel an order after not getting a reply..." Read more Michael Kors - Injuries and more! Michael Kors "I was walking out of a lunch meeting with family yesterday and as I crossed the street I somehow tripped on nothing and hit the ground. I was embarrassed and..." Read more Zerowater - STRESSED to the LIMIT Zerowater "My experience is stressful with this product,.I have to either travel 2 hrs to Walmart to buy filters...or order online,.The eBay prices are off the wall,.for shipping,.Amazon prices for filters..." Read more Southern Style Design Bar - Way beyond the 9-14 business day and company not responding to me Southern Style Design Bar "I placed an order on 6/30/2017 and funds were taken from my account within 48 hours. I got the automated response that my order was received and I waited. I..." Read more Mr Appliance - The WORST service experience ever! Mr Appliance "After Irma we had a power outage for 36 hours. Then our KitchenAid fridge showed " Sabbath on" and we could not get out of it. I called "Mr Appliance"....TROY..." Read more Other Company - Beware purchasing a "Cozy Trike" from epizontech.com Other Company "This review is about the people who sell this bike. The bike itself is OK, although badly welded and painted. The problem is, other than placing an order you cannot..." Read more Behr Deck Over Behr "We also used Behr Deck Over last summer-2016. It peeled off and rotted the wood underneath. We ended up purchasing a whole new deck recently due to the damage. Here..." Read more Cost Cutters - Wrong Haircut & Wrong Hair Color in Verona, WI Cost Cutters "I came in with a picture on how I wanted my hair to be. I showed the hair stylist who would be working on my hair, Her name is Jessie..." Read more